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Retail Sales Associate - Street - Georgetown

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Washington, DC

AI generated summary

  • You must be a skilled communicator and problem solver who can handle customer interactions with professionalism and continuously learn and improve. Be open to feedback, use technology efficiently, and have a willingness to learn on the job.
  • You will provide exceptional customer service, promote brand loyalty, offer style suggestions, and support various areas of the store to ensure a seamless shopping experience for customers at our Athleta location in Georgetown.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate in this role?

The main responsibilities include engaging with customers, providing excellent customer service, being an expert in the product, educating and inspiring customers, informing customers about current merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

What skills are required to be successful in this role?

To be successful as a Retail Sales Associate in this role, you need to have strong customer service skills, be knowledgeable about the products, have excellent communication skills, be able to work efficiently and effectively, and be able to build relationships with customers.

What is the goal of this role?

The goal of a Retail Sales Associate in this role is to bring the brand to life for customers, build brand loyalty, deliver productivity, and provide an exceptional shopping experience for customers.

How do you stay informed about current merchandise assortment and store promotions?

Retail Sales Associates in this role stay informed about current merchandise assortment and store promotions through training sessions, product knowledge materials provided by the company, and being proactive in learning about new products and promotions.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.