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Retail Sales Associate - Thoroughbred Village



14d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Franklin

AI generated summary

  • You must be a good communicator and problem solver, able to handle customer interactions with professionalism and continuous improvement mindset, ready to learn and adapt through on-the-job training.
  • You will be expected to provide a premium customer experience by assisting customers, offering style suggestions, promoting loyalty programs, and supporting various sales floor and back office processes for a seamless shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What is the main focus of the Retail Sales Associate position at Thoroughbred Village?

The main focus of the Retail Sales Associate position at Thoroughbred Village is to engage and connect with customers, provide excellent customer service, and educate, inform, and inspire customers about our products.

What are some of the key responsibilities of a Retail Sales Associate at Thoroughbred Village?

Some key responsibilities of a Retail Sales Associate at Thoroughbred Village include being an expert on our products, informing customers about current merchandise assortment and store promotions, executing operational processes efficiently, and building brand loyalty.

How important is building brand loyalty and delivering with productivity in this role?

Building brand loyalty and delivering with productivity are very important in this role as they help to bring our brand to life for customers and ultimately drive sales and customer satisfaction.

What skills are important for a Retail Sales Associate to have at Thoroughbred Village?

Important skills for a Retail Sales Associate at Thoroughbred Village include excellent customer service, product knowledge, communication, and organizational skills.

How does Thoroughbred Village support Retail Sales Associates in their role?

Thoroughbred Village supports Retail Sales Associates by providing training on products and customer service, offering opportunities for career development and growth, and creating a positive work environment.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.