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Retail Sales Associate - Town & Country

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Athleta

18d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Palo Alto

AI generated summary

  • You must be a skilled communicator, problem solver, and customer service expert to excel as a Retail Sales Associate. Stay open to learning and feedback to meet goals effectively.
  • You will provide exceptional customer service, assist with finding merchandise, offer style suggestions, promote loyalty programs, support various processes, and ensure a seamless shopping experience at Athleta.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate in Town & Country?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert on products, educating and inspiring customers, offering information on merchandise, store promotions, and events, executing operational processes effectively, and building brand loyalty.

What skills are important for a Retail Sales Associate in Town & Country?

Important skills for this role include excellent customer service, product knowledge, communication skills, attention to detail, ability to multitask, sales skills, and a passion for the brand.

How can a Retail Sales Associate in Town & Country build brand loyalty with customers?

A Retail Sales Associate can build brand loyalty by providing excellent customer service, being knowledgeable about products, offering personalized recommendations, creating a positive shopping experience, and engaging with customers in a friendly and helpful manner.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.