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Retail Sales Associate - Traders Pointe


Old Navy

18d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Indianapolis

AI generated summary

  • You must be a skilled communicator, problem solver, and quick learner. Handle customer interactions professionally, utilize technology effectively, and constantly seek ways to improve and meet goals.
  • You will provide a premium customer experience by assisting, suggesting styles, promoting loyalty programs, and supporting various processes throughout the retail store. Stay knowledgeable about the brand and utilize selling behaviors to create a memorable shopping experience.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Traders Pointe?

As a Retail Sales Associate at Traders Pointe, your main responsibilities include engaging and connecting with customers, providing excellent customer service, educating and informing customers about products, promoting store events and promotions, and executing operational processes efficiently.

What skills are essential for success in this role?

Essential skills for success as a Retail Sales Associate at Traders Pointe include strong communication and customer service skills, product knowledge, the ability to engage and connect with customers, sales proficiency, and the ability to work effectively in a retail environment.

What is the goal of a Retail Sales Associate at Traders Pointe?

The goal of a Retail Sales Associate at Traders Pointe is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide an exceptional shopping experience for customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.