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Retail Sales Associate - Tucson Premium Outlet


Old Navy

20d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Tucson

AI generated summary

  • You must be a tech-savvy problem solver, able to handle customer interactions with courtesy. Learn on the job and continuously improve.
  • You will assist customers, provide style suggestions, promote loyalty programs, and support various processes to ensure a premium customer experience at Old Navy in Tucson Premium Outlet.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Tucson Premium Outlet?

A Retail Sales Associate at Tucson Premium Outlet is responsible for engaging and connecting with customers, providing excellent customer service, being knowledgeable about the products, informing customers about current merchandise assortment, store promotions, and events, and executing operational processes efficiently.

What is the main goal of a Retail Sales Associate at Tucson Premium Outlet?

The main goal of a Retail Sales Associate at Tucson Premium Outlet is to bring the brand to life for customers, build brand loyalty, and deliver excellent customer service while being productive.

What qualifications are required to be a Retail Sales Associate at Tucson Premium Outlet?

Qualifications typically include excellent customer service skills, knowledge of retail operations, effective communication skills, the ability to work in a fast-paced environment, and a passion for the brand.

What training is provided for Retail Sales Associates at Tucson Premium Outlet?

Retail Sales Associates at Tucson Premium Outlet may receive training on product knowledge, customer service techniques, store operations, and brand guidelines to ensure they are equipped to provide excellent service to customers.

How can Retail Sales Associates at Tucson Premium Outlet build brand loyalty with customers?

Retail Sales Associates can build brand loyalty by providing exceptional customer service, being knowledgeable about the products, offering personalized recommendations, and creating a positive shopping experience for customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.