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Retail Sales Associate - Turkey Creek S/C


Old Navy

15d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Knoxville

AI generated summary

  • You must be a good communicator, problem solver, customer service oriented, technology savvy, and willing to learn and adapt to meet goals.
  • You will assist customers, offer style suggestions, promote loyalty programs, support various store processes, and provide excellent customer service as a Retail Sales Associate at Old Navy.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Turkey Creek S/C?

The main responsibilities include engaging with customers, providing excellent customer service, being knowledgeable about our products, informing customers about promotions and event, executing operational processes effectively, and building brand loyalty.

How important is customer service in this role?

Customer service is extremely important in this role as it is our goal to provide excellent service to our customers, educate them about our products, and build brand loyalty.

What skills are necessary to be successful in this position?

To be successful in this position, you should have excellent communication skills, be knowledgeable about our products, be able to provide exceptional customer service, and have a strong attention to detail.

How do Retail Sales Associates contribute to bringing the brand to life for customers?

Retail Sales Associates contribute to bringing the brand to life by engaging with customers, informing them about our products, promotions, and events, and delivering excellent customer service to build brand loyalty.

How does a Retail Sales Associate at Turkey Creek S/C stay informed about current merchandise assortment?

Retail Sales Associates stay informed about current merchandise assortment through training, product knowledge sessions, and regular updates on new products and promotions.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.