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Retail Sales Associate - Village Pointe

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Athleta

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Omaha

AI generated summary

  • You must be a tech-savvy problem solver with excellent communication skills, always open to feedback and able to handle customer interactions professionally. Learn on the job and strive for continuous improvement.
  • You will provide exceptional customer service, offer styling advice, promote loyalty programs, assist with various store processes, and ensure a seamless shopping experience at Athleta Village Pointe.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the key responsibilities of a Retail Sales Associate at Village Pointe?

The key responsibilities include engaging with customers, providing excellent customer service, being an expert on products, educating and inspiring customers, informing customers about merchandise and promotions, executing operational processes efficiently, and building brand loyalty.

How important is product knowledge in this role?

Product knowledge is essential in this role as it allows you to educate and inform customers about merchandise, answer any questions they may have, and help them make informed purchasing decisions.

What is the goal of a Retail Sales Associate at Village Pointe?

The goal is to bring the brand to life for customers, build brand loyalty, and deliver exceptional service and productivity.

How can a Retail Sales Associate build brand loyalty?

A Retail Sales Associate can build brand loyalty by providing excellent customer service, demonstrating expertise on products, being informative and helpful, and creating a positive shopping experience for customers.

What are some ways a Retail Sales Associate can increase productivity?

A Retail Sales Associate can increase productivity by efficiently executing operational processes, staying organized, and effectively managing their time to assist customers and complete tasks efficiently.

Athleta

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.