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Retail Sales Associate - Village Pointe


Old Navy

16d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Omaha

AI generated summary

  • You must be a good communicator, problem solver, and have the ability to handle customer interactions professionally. Stay open to feedback, continuously improve, and be willing to learn new skills on the job.
  • You will be expected to provide a premium customer experience by assisting customers, offering style suggestions, promoting loyalty programs, and supporting various processes in a retail setting.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What will my main responsibilities be as a Retail Sales Associate at Village Pointe?

Your main responsibilities will include engaging with customers, providing excellent customer service, being knowledgeable about products, educating customers about merchandise and promotions, executing operational processes, and building brand loyalty.

How will I be expected to interact with customers in this role?

You will be expected to engage and connect with customers, inspire them by providing product information, and outfit them with the merchandise that suits their needs.

What skills are important for success in this position?

Important skills for success in this position include excellent customer service, product knowledge, the ability to educate and inform customers, operational efficiency, and building brand loyalty.

What is the goal of this position as a Retail Sales Associate at Village Pointe?

The goal of this position is to bring the brand to life for customers, build brand loyalty, and deliver on productivity targets.

How will I stay informed about current merchandise assortment, store promotions, and events?

You will be expected to stay informed about current merchandise assortment, store promotions, and events by proactively seeking out information and being knowledgeable about the products and promotions available at Village Pointe.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.