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Retail Sales Associate - Washington Place

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Athleta

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Naperville

AI generated summary

  • You must be a good communicator, problem solver, and adept at handling customer interactions courteously. Stay open to feedback, take action, and continuously strive to improve. Master procedural knowledge through on-the-job training.
  • You will provide a premium retail experience by assisting customers, offering style suggestions, promoting loyalty programs, and supporting various sales processes. Be courteous, responsive, and efficient in all aspects of the job.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the main responsibility of a Retail Sales Associate at Washington Place?

The main responsibility of a Retail Sales Associate at Washington Place is to engage and connect with customers by providing excellent customer service, being an expert on product knowledge, informing customers about merchandise assortment and store promotions, and executing operational processes efficiently.

How can I be successful in this position?

To be successful in this position, you should be customer-focused, knowledgeable about the products, proactive in engaging with customers, and able to effectively multitask and execute operational tasks.

What are some key skills needed for this role?

Some key skills needed for this role include strong communication skills, customer service orientation, product knowledge, ability to work in a team, attention to detail, and ability to work in a fast-paced environment.

How important is building brand loyalty in this role?

Building brand loyalty is essential in this role, as it helps to create repeat customers and establish a positive reputation for the store. Engaging with customers and providing excellent service are key components in building brand loyalty.

How can I stay informed about current merchandise assortment and store promotions?

You can stay informed about current merchandise assortment and store promotions by regularly checking communication channels within the store, attending training sessions, and asking your supervisor for updates.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.