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Retail Sales Associate - Wendover Place

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Old Navy

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Greensboro

AI generated summary

  • You must be a good communicator and problem solver who can handle customer interactions courteously and professionally. Must be open to learning, feedback, and take action as required. Be able to learn procedural knowledge through on-the-job training.
  • You will assist customers, provide style suggestions, promote loyalty programs, and support various store processes while delivering a premium customer experience at Old Navy.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at Wendover Place?

The main responsibilities include engaging with customers, providing excellent customer service, offering information on current merchandise, store promotions, and events, educating and inspiring customers, executing operational processes effectively, and building brand loyalty.

What skills are important for a Retail Sales Associate at Wendover Place?

Important skills for this role include excellent customer service, product knowledge, effective communication, the ability to educate and inspire customers, operational efficiency, and building brand loyalty.

How can a Retail Sales Associate at Wendover Place create a positive shopping experience for customers?

A Retail Sales Associate can create a positive shopping experience by providing excellent customer service, engaging with customers, offering product information, informing customers about store promotions and events, and demonstrating a passion for the brand.

What should a Retail Sales Associate do to successfully execute operational processes at Wendover Place?

To successfully execute operational processes, a Retail Sales Associate should be organized, efficient, detail-oriented, and follow company guidelines and procedures. They should also prioritize tasks and communicate effectively with team members.

How can a Retail Sales Associate at Wendover Place build brand loyalty?

A Retail Sales Associate can build brand loyalty by creating a positive shopping experience, engaging with customers, providing excellent customer service, educating and inspiring customers, and demonstrating a passion for the brand. By fostering a connection with customers, they can build long-term relationships and loyalty to the brand.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.