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Retail Sales Associate - West Towne Mall



15d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Madison

AI generated summary

  • You must be an effective communicator, problem solver, and handle customer interactions professionally. Always willing to learn, open to feedback, and adaptable to new procedures.
  • You will provide a premium customer experience by assisting and educating customers, offering style suggestions, supporting sales processes, and ensuring a smooth shopping experience at West Towne Mall.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at West Towne Mall?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, educating customers on products, informing them about promotions and events, executing operational processes, and building brand loyalty.

What skills are important for a Retail Sales Associate at West Towne Mall?

Important skills include customer service, product knowledge, effective communication, ability to multitask, attention to detail, and sales ability.

How does a Retail Sales Associate at West Towne Mall contribute to the success of the store?

By engaging with customers, providing excellent service, educating them on products, and building brand loyalty, Retail Sales Associates contribute to the store's success through increased sales, customer satisfaction, and repeat business.

Retail & Consumer Goods

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.