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Retail Sales Associate - Westfarms

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Athleta

14d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Hartford

AI generated summary

  • You must be a good communicator, problem solver, and able to handle customer interactions courteously. Always open to feedback and willing to learn on the job.
  • You will provide a premium customer experience by assisting, educating, and offering style suggestions to customers, supporting sales processes, and leveraging omni channel offerings.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What will my main responsibilities be as a Retail Sales Associate at Westfarms?

Your main responsibilities will include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and inspiring customers, offering information on merchandise assortment and promotions, and executing operational processes effectively.

What skills are important for success in this role?

Important skills for success in this role include strong customer service skills, product knowledge, ability to educate and inspire customers, communication skills, ability to work efficiently and effectively, and a focus on building brand loyalty.

How will I be trained for this position?

You will receive training on product knowledge, customer service skills, store promotions and events, operational processes, and brand guidelines. Training will be provided both in-person and online to ensure you are well-prepared for the role.

What is the goal of this position?

The goal of this position is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide excellent customer service to enhance the overall shopping experience at Westfarms.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. Collaboration is a real thing here. Because we know that individually we’re strong; but together we’re unstoppable. Athleta is a certified B Corp, which means we put people and planet right up there with profit, and we’re committed to using business as a force for good. If all this has you nodding “yes,” we’d love to hear from you.