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Retail Sales Associate - Westroads


Old Navy

23d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Omaha

AI generated summary

  • You must be a good communicator, problem solver, and handle customer interactions professionally. Stay open to feedback, actively learn, and use technology effectively to meet goals.
  • You will be expected to provide expert customer service, offer style suggestions, promote loyalty programs, and support various sales floor and back of house processes.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the main responsibilities of a Retail Sales Associate at Westroads?

The main responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in product knowledge, educating and informing customers, offering information on merchandise assortment and promotions, executing operational processes effectively, and building brand loyalty.

How important is customer service in this role?

Customer service is very important in this role as it is essential for connecting with customers, building brand loyalty, and ensuring customer satisfaction.

What skills are required to be successful as a Retail Sales Associate at Westroads?

Some important skills include excellent communication skills, product knowledge, customer service skills, attention to detail, ability to work in a fast-paced environment, and a passion for the brand.

How can a Retail Sales Associate contribute to building brand loyalty?

A Retail Sales Associate can contribute to building brand loyalty by providing excellent customer service, educating customers on products, offering information on store promotions and events, and creating a positive shopping experience for customers.

What is the goal of a Retail Sales Associate at Westroads?

The goal is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide an exceptional shopping experience for customers.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.