FAQs
What is the role of a Customer Service Associate at Lowe's?
The role of a Customer Service Associate at Lowe's involves providing top-notch customer service, assisting customers with their home improvement needs, and ensuring a comfortable shopping experience. Responsibilities include welcoming customers, locating products, processing orders, and handling merchandise.
What are the minimum qualifications required for this position?
The minimum qualifications required for the Retail Sales – Part Time position include 6 months of experience using a computer and retail technology, basic reading and arithmetic skills, the ability to perform various physical tasks, and the capability to lift 25 pounds unassisted or more with accommodations.
Are there preferred qualifications for this position?
Yes, preferred qualifications include 6 months of retail or customer service experience, bilingual skills, and certification in a trade related to the department, such as hardware or plumbing.
What type of training does Lowe's provide for new associates?
Lowe's provides training that includes customer service techniques, product knowledge, and opportunities to cross-functionally train in different areas of the store to enhance service delivery.
Is there any support for career advancement at Lowe's?
Yes, Lowe's supports career advancement through various educational opportunities, including a tuition assistance program and skill development programs such as the Track to the Trades program.
What is the pay range for this position?
The pay range for the Retail Sales – Part Time position is between $17.50 and $19.60 per hour, with the starting rate varying based on factors like location and experience.
Are there any benefits for part-time associates at Lowe's?
Yes, part-time associates at Lowe's have access to several benefits, including health insurance options, a company-matching 401(k), an Employee Stock Purchase Program, a 10% associate discount, and educational assistance.
Does this position require regular travel?
No, the position does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.
What working conditions can be expected in this role?
Working conditions may vary by location and include exposure to both indoor and outdoor weather conditions, as well as noise and movement from equipment.
Does Lowe's encourage diversity in their hiring practices?
Yes, Lowe's values diversity in the workplace and encourages bilingual, military, and veteran talent to apply and join their team.