FAQs
What is the role of a Customer Service Associate at Lowe's?
The role of a Customer Service Associate involves welcoming customers, answering questions, assisting them with finding and selecting products, and ensuring they have a positive shopping experience.
What are the minimum qualifications required for this position?
The minimum qualifications include 6 months of experience using a computer and retail technology, basic reading and arithmetic skills, the ability to lift at least 25lbs, and the capability to perform duties requiring prolonged standing or sitting.
Is previous retail or customer service experience necessary?
While not mandatory, 6 months of retail and/or customer service experience is preferred for applicants.
What kind of benefits does Lowe's offer to part-time associates?
Lowe's offers multiple health insurance options, tuition assistance programs, a company-matching 401(k), an Employee Stock Purchase Program, and a 10% associate discount, among other benefits.
Are there opportunities for training and skill development?
Yes, associates can participate in programs like the Track to the Trades to learn new trade skills and cross-functionally train in other areas of the store.
Do I need to be bilingual for this role?
Bilingual skills are preferred but not required to apply for the position.
What are the working conditions like for this position?
The working conditions may vary by location and can include exposure to both indoor and outdoor weather conditions, varying climates, and the possibility of constant or intermittent noises.
Will I need to travel for this job?
This role does not require regular travel, but occasional trips may be necessary for meetings, training, or to support neighboring stores.
Can I apply if I have a military background?
Yes, Lowe's strongly encourages military and veteran talent to apply and join their team.
How will my pay rate be determined?
The starting rate of pay may vary based on factors such as position offered, location, education, training, and/or experience.