Retail Sales Specialist (Bilingual Spanish)

Spectrum

13d ago

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
New York

AI generated summary

You need to be bilingual, have a high school diploma, 1+ years of sales/customer service experience, strong communication skills, cash handling proficiency, and a competitive spirit.
You will enhance customer experience, meet sales goals, resolve issues, build relationships, maintain store appearance, and stay updated on products and services while adhering to company policies.

Requirements

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Familiarity with working in a goal- and incentive-based work environment
Works well in a fast-paced team environment
Demonstrated proficiency of cash handling procedures
Accurately handle payment transactions
Ability to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Ability to build partnerships within all areas of the organization by exhibiting highly effective interpersonal skills
Ability to prioritize, organize, manage multiple tasks and handle change effectively
Possess a self-motivated, competitive spirit and desire to exceed sales goals
Carry a positive and professional demeanor
Detail-oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Basic math skills
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Sales/Customer Service experience - 1+
Preferred Skills/Abilities and Knowledge
Background as a sales professional in a destination shopping environment
Knowledge of latest technology and devices
Bilingual requirements as needed
Preferred Related Work Experience and Number of Years
Sales/Customer Service experience - 3-5
Telecommunications/wireless experience - 1-3
Experience working inside a destination-style shopping environment - 1+
Working Conditions
Retail environment
Exposure to moderate noise level
Ability to work a flexible work schedule which may include evenings, weekends, holidays and overtime
Regular attendance is essential to this position
Travel to multiple work locations as needed
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Required to adhere to Charter's professional appearance and dress code policy

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Consistently meets or exceeds sales, customer service and operational expectations in their store location as communicated by store management.
Demonstrates proficiency in identifying opportunities to generate sales and create the ideal customer experience.
Consistently delivers solutions by providing support and education on all Spectrum products and services.
Skillfully retains customers through positive customer relationship building, diffuses customer situations by utilizing effective listening skills and probing techniques and identifies reasons for disconnects and overcomes objections.
Identifies ways to save and re-sell the value of our products and services by properly aligning our product features, benefits and price with the needs of our customers and effectively transitions to upgrading the customer with additional products and services.
Maintains effective knowledge of the Spectrum Store Customer Experience (SSCE), all Spectrum products, pricing plans, promotions, service features and visual standards as well as those of our competitors.
Exhibits subject matter expertise in utilizing all store wireless and cable technologies and systems, including queueing and billing.
Minimizes and eliminates product losses to the company.
Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.
Delivers a clean, organized and fully operational retail experience for all customers and employees.
Communicates effectively with other departments following established protocols.
Consistently demonstrates adherence to all the Company policies and procedures and lives the Spectrum mission and core values, while maintaining the confidentiality of customer and business data at all times.
Responds to and resolves complex customer issues according to established Company policies and escalates to Store management as necessary.
Provides management with frequent updates on key events in their store location.
Actively participates in company and department on-line or in-person training programs and demonstrates the associated skills and competencies.
Performs other duties as requested by management.

FAQs

What is the hourly base pay for the Retail Sales Specialist position?

The hourly base pay for the Retail Sales Specialist position is $20.00.

Is commission available for this role?

Yes, there are lucrative commission and incentives available, with targeted hourly earnings of $25.40 or an annual salary of $52,832.

What kind of experience is preferred for this position?

Preferred experience includes 3-5 years in sales/customer service and 1-3 years in telecommunications/wireless.

Are bilingual skills required for this job?

Yes, bilingual proficiency in Spanish is required for this position.

What type of working environment can I expect?

This role is set in a retail environment, which may have a moderate noise level and requires the ability to stand for prolonged periods.

What are the working hours for this role?

The position requires a flexible work schedule that may include evenings, weekends, holidays, and overtime.

Is there potential for advancement in this role?

Yes, there is advancement potential within the Retail Sales Specialist role.

Are there benefits associated with this position?

Yes, qualified employees may qualify for free internet, TV, and phone services, along with a comprehensive pay and benefits package.

What educational background is required?

A high school diploma or equivalent is required for this position.

How does the company support its employees' growth?

The company is committed to helping employees reach their full potential through extensive training programs, competitive salaries, and generous commission structures.

Spectrum

Telecommunications

Industry

10,001+

Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.