FAQs
What is the main responsibility of a Retail Security Officer?
The main responsibility of a Retail Security Officer is to provide visible deterrence against criminal activity, respond to incidents, complete incident reports, and collaborate with local authorities.
What specific duties will I be expected to perform while in the store?
You will be expected to patrol the shop floor, assess and identify vulnerabilities, liaise with management and local authorities, manage vulnerable persons with empathy, conduct colleague and contractor searches as per company policy, and digitally report incidents and daily activities.
How important is communication in this role?
Communication is crucial for a Retail Security Officer. You will need to be a confident communicator, able to provide detailed verbal and written accounts of incidents, while also being welcoming and patient with customers.
Is prior experience in retail security necessary for this role?
Previous experience in a Retail Security role is an advantage but not essential, as full training will be provided. However, you must possess a valid SIA licence to apply.
What qualifications do I need to apply for this position?
To apply for the Retail Security Officer position, you must have a valid SIA licence.
What support does Amberstone Guarding provide for employees in terms of professional development?
Amberstone Guarding invests in training and provides support for SIA licence renewal, enabling employees to enhance their skills and maintain compliance with necessary regulations.
Are there any employee benefits associated with this job?
Yes, benefits include auto-enrollment in a pension scheme, an investment in training, access to a Perkbox incentive scheme with discounts, an employee assistance program, and company-provided uniforms.
How will I be required to document incidents?
You will be required to complete detailed and legible incident reports digitally, utilizing tablets and phones for daily activity planning.
How is conflict handled in this role?
Conflict should be handled in a professional manner, maintaining composure and effectively communicating to resolve issues while ensuring minimal distress to customers.
Will I have to deal with vulnerable individuals, and if so, how?
Yes, you will manage vulnerable persons with empathy and care, ensuring that your approach does not cause distress.