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Retail Security Officer - Birmingham



21d ago

  • Job
    Senior Level
  • Hospitality & Retail
  • Birmingham
  • 8d left

AI generated summary

  • You must have previous security experience, own a car, possess an SIA license, and ideally have SC clearance for a Retail Security Officer role in Birmingham with Mitie.
  • You will ensure compliance with legal requirements, complete assigned tasks, receive necessary training, report hazards, maintain professional conduct, and respond effectively to security threats and incidents in a retail setting.


  • Previous Security Experience
  • Drive must have own car
  • SIA License
  • SC Clearance desirable


  • Operations:
  • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Work in a systematic, methodology and orderly way.
  • Training:
  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.
  • Security and Health & Safety:
  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
  • To call emergency services and Communication Centre to report all incidents.


What are the main responsibilities of a Retail Security Officer in Birmingham?

The main responsibilities include protecting customer's property, people, and assets by following the site's Assignment Instructions, meeting or exceeding Key Performance Indicators, and undergoing continuous self-development through additional training.

What is expected in terms of performance for a Retail Security Officer in Birmingham?

Retail Security Officers are expected to deliver results that meet or exceed Key Performance Indicators and Service Level Agreements, providing a service that helps retain the contract with the customer.

Are there opportunities for additional training and self-development in this role?

Yes, Retail Security Officers are expected to undertake additional training to ensure continuous self-development and improvement in their roles.

The exceptional, every day

Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.