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Retail - Shift Leader - 720 King Street - Toronto

  • Job
    Junior & Mid Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You must have CannSell certification, retail experience, strong sales skills, management abilities, and flexibility to work any shift, including nights and weekends.
  • You will oversee daily store operations, provide guidance to staff, uphold standards, handle customer issues, ensure compliance, achieve sales targets, manage inventory, and support the Store Manager in a cannabis retail setting in Toronto.


  • Must have valid CannSell to work in a retail cannabis store.
  • Must have or be able to successfully complete a Police Background Check.
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work any shift based on business needs, Monday to Sunday
  • Ability to work nights, holidays and weekends and different location


  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift


What qualifications are required for this position?

To work as a Retail Shift Leader at Canna Cabana, you must have valid CannSell certification, be able to pass a Police Background Check, have at least 2 years of experience in the retail industry (preferably in the cannabis industry), and possess excellent sales and service orientation.

What are the main duties and responsibilities of a Shift Leader at Canna Cabana?

As a Shift Leader, you will be responsible for supervising daily operations, providing direction to staff, ensuring store conditions meet company standards, handling customer service issues, achieving sales targets, overseeing inventory management, and upholding health, safety, and security regulations.

What are the working hours for this position?

Retail Shift Leaders at Canna Cabana should be available to work any shift based on business needs, including nights, holidays, weekends, and potentially at different locations.

What benefits are offered for this position?

Some of the benefits of working as a Retail Shift Leader at Canna Cabana include the opportunity to work for a growing company in the cannabis industry, significant growth potential, valuable experience and learning opportunities, and unlimited bonus earning potential.

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Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.