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Retail - Shift Leader - Kingsland - Calgary

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Canna Cabana

Jul 9

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Calgary

Requirements

  • Must have valid SellSafe and QCW to work in a retail cannabis store
  • Completion of high school and college/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work nights, holidays and weekends and different locations

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What is the role of a Shift Leader at Canna Cabana?

A Shift Leader at Canna Cabana is responsible for assisting store management in supervising daily operations, overseeing store responsibilities in the absence of the Store Manager or Assistant Store Manager, providing guidance to staff, addressing customer service issues, and ensuring that company policies and safety regulations are upheld.

What qualifications are required for the Shift Leader position?

To qualify for the Shift Leader position, candidates must have a valid SellSafe and QCW license for working in a retail cannabis store, a high school diploma, relevant vocational training, a minimum of 2 years of retail experience (preferably in the cannabis industry), and demonstrate skills in sales, customer service, time management, and teamwork.

Is prior experience in the cannabis industry required?

While a minimum of 2 years of retail experience is required, experience in the cannabis industry is preferred but not mandatory.

What are the working hours for this position?

The Shift Leader position requires flexibility to work nights, weekends, holidays, and at different locations as needed.

What type of skills are emphasized for a Shift Leader?

Candidates should possess excellent time management, strong customer service and troubleshooting skills, the ability to train and motivate staff, proficiency in Microsoft Office, effective communication skills, and a well-defined sense of diplomacy.

What are the key duties of a Shift Leader on the job?

Key duties include providing direction to store associates, handling customer complaints, ensuring store conditions meet established standards, achieving sales targets, overseeing inventory management, and leading by example in sales and customer service.

What opportunities for growth does Canna Cabana offer?

Canna Cabana offers significant opportunities for growth, experience, and learning within the company, along with an unlimited bonus earning potential.

How do I apply for the Shift Leader position?

Interested candidates can apply through the Canna Cabana careers page or submit their resume directly, ensuring they meet all the qualifications stated in the job description.

Will all applicants be contacted after applying?

Canna Cabana appreciates the interest of all applicants, but only those selected for an interview will be contacted.

Is the QCW / SellSafe license mandatory?

Yes, having a valid QCW and SellSafe license is mandatory for working at any cannabis store, including Canna Cabana.

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Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.