Retail Shift Leader - Lloydminster

Canna Cabana

Aug 9

Applications are closed

Job
Full-time
Junior Level
Lloydminster

Requirements

Must have valid SellSafe and QCW to work in a retail cannabis store
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required
Cannabis industry preferred
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Provide direction, guidance, and instruction to all store associates as required
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs, only when requested
Be the sales and customer service leader/role model in the absence of SM/ASM
Greet and assist customers in a way that models exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
Achieving sales target and store-level KPI’s
Ensuring employees on shift are actively pursuing sales goals
Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What are the working hours for this role?

This position requires the ability to work nights, holidays, and weekends, as well as potentially different locations.

Is previous experience in the cannabis industry required?

While a minimum of 2 years of experience in the retail industry is required, experience in the cannabis industry is preferred.

What qualifications do I need to apply?

You must have a valid SellSafe and QCW license, and completion of high school and college/CEGEP/vocational or technical training is required.

Are there opportunities for growth within the company?

Yes, there is significant opportunity for growth, experience, and learning within the company as it continues to expand.

What should I do if I have customer complaints while on shift?

You should handle customer complaints as they arise and escalate them to the appropriate individual when necessary.

How important is teamwork for this position?

Highly effective teamwork skills are crucial for this role, as you will be responsible for leading and motivating staff.

Will I be required to manage inventory tasks?

Yes, you will oversee and assist in inventory management and be accountable for the inventory processes during your shift.

Is there a training program for new staff?

Yes, the role requires you to demonstrate the ability to train and motivate staff, which includes providing direction and guidance.

Can I apply if I do not have a QCW license yet?

No, having a valid QCW license is mandatory to work in any cannabis store, and you must acquire it before applying.

What is the company's approach to customer service?

The company expects you to be the sales and customer service leader/role model and assist customers in a way that sets an example for other staff.

Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics

Industry

51-200

Employees

2017

Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.