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Retail Shift Leader - Shawnessy, Calgary AB

  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • Calgary

AI generated summary

  • You must have SellSafe and QCW, retail experience, leadership skills, sales orientation, ability to train staff, time management, teamwork, and effective communication skills to excel in this Retail Shift Leader position.
  • You will lead and supervise daily store operations, provide exceptional customer service, guide and instruct staff, uphold company policies and standards, ensure health and safety regulations are met, achieve sales targets, and oversee inventory management.

Requirements

  • Must have valid SellSafe and QCW to work in a retail cannabis store
  • Completion of high school and college/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work nights, holidays and weekends and different locations

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What is the required qualification to work as a Retail Shift Leader at Canna Cabana?

To work as a Retail Shift Leader at Canna Cabana, you must have a valid SellSafe and QCW to work in a retail cannabis store, completion of high school and college/CEGEP/vocational or technical training, demonstrated sales and service orientation, and a minimum of 2 years work experience in the retail industry, with preference given to those with experience in the cannabis industry.

What are the duties and responsibilities of a Retail Shift Leader at Canna Cabana?

The duties and responsibilities of a Retail Shift Leader include supervising and facilitating the daily operations of the store, overseeing responsibilities in the absence of Store Manager, providing direction and guidance to store associates, ensuring store conditions meet established standards, resolving customer service issues, achieving sales targets and store-level KPI's, overseeing inventory management, and ensuring compliance with company policies and relevant legislation.

Why should I apply for the Retail Shift Leader position at Canna Cabana?

By applying for the Retail Shift Leader position at Canna Cabana, you have the opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry. There is significant opportunity for growth, experience, learning, and unlimited bonus earning potential with this position.

What skills are required to be successful as a Retail Shift Leader at Canna Cabana?

Skills required to be successful as a Retail Shift Leader at Canna Cabana include excellent time management and prioritizing skills, the ability to train and motivate staff, proficiency in Microsoft Office, strong customer service and troubleshooting skills, effective communication skills, teamwork and team-building abilities, a well-defined sense of diplomacy, and a positive work attitude.

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.