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Retail Shift Leader - Westbrook (SW Calgary)

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Canna Cabana

1mo ago

  • Job
    Full-time
    Junior Level
  • Calgary

AI generated summary

  • You must have valid SellSafe and QCW, retail experience, strong sales/service skills, time management, staff training ability, Microsoft Office proficiency, and great communication and teamwork skills.
  • You will oversee daily store operations, assist with personnel management, handle customer service issues, ensure store standards and compliance, and drive sales while managing inventory.

Requirements

  • Must have valid SellSafe and QCW to work in a retail cannabis store
  • Completion of high school and college/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required
  • Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work nights, holidays and weekends and different locations

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What is the primary role of a Retail Shift Leader at Canna Cabana?

The primary role of a Retail Shift Leader is to assist store management in supervising daily operations, oversee store associates, ensure customer service excellence, and uphold company policies and relevant legislation in the absence of the Store Manager or Assistant Store Manager.

What are the key qualifications required for this position?

Candidates must have a valid SellSafe and QCW, a high school diploma, a minimum of 2 years of retail experience (preferably in the cannabis industry), excellent time management skills, and the ability to train and motivate staff.

Is prior experience in the cannabis industry necessary?

While a minimum of 2 years of retail experience is required, experience in the cannabis industry is preferred but not mandatory.

What kind of work schedule is expected for this position?

The Retail Shift Leader must be available to work nights, holidays, weekends, and potentially at different locations as needed.

Are there opportunities for advancement within the company?

Yes, Canna Cabana offers significant opportunities for growth, experience, and learning within the company.

What type of training is provided for new staff?

New staff receive training from the Shift Leader who demonstrates exemplary conduct and guides them in customer service and sales techniques.

Are bonuses available for employees?

Yes, there is unlimited bonus earning potential based on sales performance and meeting store-level KPIs.

What is the work environment like at Canna Cabana?

The work environment is dynamic and requires teamwork, effective communication, and a focus on customer service while maintaining a professional and positive attitude.

What licenses are required to apply for this position?

A valid SellSafe and QCW license is mandatory to work at any cannabis store, and applicants can find more information on obtaining a QCW license at the provided link.

How can I apply for the Retail Shift Leader position?

Interested candidates can apply directly through the Canna Cabana job posting, but only those selected for an interview will be contacted.

Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.