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Retail Store Associate / Hillcrest Mall

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  • Job
    Full-time
    Junior Level
  • Richmond Hill

Requirements

  • Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
  • High School education or equivalent experience
  • Excellent problem solving and communication skills including verbal, written and active listening
  • Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs
  • Strong technical knowledge of register operations
  • The ability to set up and maintain a warehouse environment

Responsibilities

  • Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures.
  • Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
  • Training and developing associates on merchandise presentation and customer service excellence, encouraging an environment of collaboration and continuous improvement.
  • Play a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
  • Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store’s fashion, brand, and value strategy through dynamic feature changes.

FAQs

What is the hourly pay range for the Retail Store Associate position?

The hourly pay range for the Retail Store Associate position is $17.20 - $21.50 per hour.

What kind of experience is required for this role?

A minimum of 1 to 2 years of relevant experience, preferably in retail or the service industry, is required for this role.

What are the primary responsibilities of a Retail Store Associate?

The primary responsibilities include supporting high-quality customer service, training and developing associates, coordinating merchandise movement, crafting inspirational displays, and maintaining operational standards.

Is there any training provided for new associates?

Yes, associates can look forward to dedicated training and on-the-job resources to enhance their development.

Is there a merchandise discount for employees?

Yes, eligible associates receive a merchandise discount for themselves and eligible family members at all TJX Canada stores.

What qualifications are needed in terms of education for this position?

A high school education or equivalent experience is required for this position.

What does the company value in terms of workplace culture?

The company values a one-of-a-kind, inclusive culture that promotes teamwork, support, and creative problem-solving.

Are there opportunities for career development?

Yes, there are opportunities for training and development, encouraging continuous improvement and collaboration among associates.

Is there an assistance program available for associates?

Yes, there is an Associate and Family Assistance Program to support healthy living.

What is expected of associates in terms of customer service?

Associates are expected to demonstrate exceptional customer service skills and the ability to identify customer and associate needs effectively.

MARSHALLS LLC is a retail company based out of Shelton, CT, United States

Retail & Consumer Goods
Industry
1-10
Employees
1995
Founded Year

Mission & Purpose

Marshalls, based in the United States, is a chain of off-price retail stores that offer a wide range of discounted brand-name clothing, accessories, and home goods. Their ultimate mission is to provide customers with quality merchandise at competitive prices, offering a diverse selection that includes apparel for men, women, and children, as well as home decor items and accessories. The purpose of Marshalls is to offer a treasure-hunt shopping experience where customers can find high-value products from popular brands at significant savings compared to regular retail prices. They aim to deliver a satisfying shopping experience that combines quality, variety, and affordability across their network of stores in the United States.

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