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Retail Supervisor

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Screwfix

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You need to be an experienced team leader in a fast-paced setting, skilled in customer service and sales, curious, passionate, reliable, and hardworking.
  • You will lead the team, assist customers, ensure smooth operations, manage cash and stock, address queries, and foster a fun and collaborative store environment.

Requirements

  • An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
  • Great at giving amazing customer service, and able to translate that into sales
  • Inquisitive, ever-questioning and ever-improving
  • Passionate about our business
  • Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

  • Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
  • Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
  • Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

FAQs

What are the opening hours for the store?

The store is open Monday to Friday from 7am to 8pm, Saturday from 7am to 6pm, and Sunday from 9am to 4pm.

What responsibilities will I have as a Retail Supervisor?

As a Retail Supervisor, you will lead the team, ensure store standards are met, assist with cash reconciliations and customer queries, and manage stock effectively.

What skills and experience are required for this position?

You should be an experienced supervisor or duty manager, possess excellent customer service skills, be inquisitive and eager to improve, and demonstrate passion for the business.

What benefits are offered to employees?

Employees enjoy a competitive salary, 28 days annual leave (including Bank Holidays), a company pension scheme, life cover, discounts, and opportunities for ongoing training and development.

How can I apply for this position?

You can apply by uploading your CV and completing your application.

Is there opportunities for career advancement?

Yes, the company promotes equal opportunity for advancement, including promotions and training.

How can I get in touch for additional questions?

You can email us at careers@screwfix.com for any queries regarding the position.

Is there a dress code for the Retail Supervisor position?

Yes, while specific dress code guidelines may be provided upon hire, maintaining a professional appearance is important in this role.

What kind of training will I receive?

You will receive excellent training and ongoing development to help you succeed in your role.

Is there a performance review process?

Yes, there is a process for performance reviews to help track your progress and identify opportunities for further development.

#MakeMoreofYourself with Screwfix

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Screwfix is a leading retailer of trade tools, hardware, and building supplies in the UK and Ireland. They operate both online and through a network of physical stores, catering primarily to professional tradespeople, as well as DIY enthusiasts and homeowners. Screwfix's ultimate mission is to provide convenient access to a wide range of high-quality products at competitive prices, making it easier for their customers to get the tools and supplies they need to get the job done efficiently. Their purpose lies in offering exceptional customer service, extensive product selection, and fast delivery, ensuring that their customers can rely on Screwfix as a trusted partner for their trade and DIY projects. By continuously improving their offerings and supporting their customers' needs, Screwfix aims to be the go-to destination for trade and DIY professionals, providing a seamless and reliable experience that enhances their customers' productivity and success.