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Retail Supervisor (38 hours) - Bicester

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New Balance

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You must be a team player with retail experience, strong customer service skills, a passion for sales, and effective communication. Flexibility for weekends and holidays is essential.
  • You will manage store operations, train staff, ensure customer satisfaction, achieve KPIs, maintain standards, and uphold health and safety regulations while supporting the management team.

Requirements

  • REQUIREMENTS FOR SUCCESS:
  • Team Player
  • Previous retail experience desirable or proven experience in a team environment
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • Open and close the store following the correct company procedures
  • Encourage continuous improvement through ongoing feedback
  • Support the Store Management team on overall store and back of house standards
  • Assist in training and coaching Associates
  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties that as required from the management team

FAQs

What is the job title for this position?

The job title is Retail Supervisor (38 hours) - Bicester.

What are the primary responsibilities of a Retail Supervisor at New Balance?

The primary responsibilities include opening and closing the store, encouraging continuous improvement, supporting store management, assisting in training associates, achieving personal KPIs, delivering customer satisfaction, ensuring store compliance with guidelines, maintaining health and safety standards, and performing additional duties as required.

What are the requirements to be successful in this role?

The requirements for success include being a team player, having previous retail experience or team experience, demonstrating customer service skills, having a passion for retail and sales, a desire to learn, basic math ability, understanding of POS systems, effective communication skills, and a flexible work schedule including weekends and holidays.

Is prior retail experience necessary for this position?

Previous retail experience is desirable, but proven experience in a team environment is also acceptable.

What are the additional benefits offered for this role?

Additional benefits include competitive compensation, potential to earn through a Retail Bonus Scheme, great development opportunities, an inclusive working environment, generous staff discount, project involvement across European locations, and a flexible uniform package.

What type of work schedule is expected for the Retail Supervisor?

The work schedule is flexible and includes weekends and holidays.

Will I receive training as a Retail Supervisor?

Yes, as part of the role, you will assist in training and coaching associates.

Are there opportunities for career development within New Balance?

Yes, there are great development opportunities available to employees.

How does New Balance view employee engagement?

New Balance values employee engagement and seeks team members who can engage, excite, educate, and entertain customers from the moment they enter the store.

Is the workplace environment at New Balance inclusive?

Yes, New Balance promotes inclusive working environments across all their European locations.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.