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Retail Supervisor (38 hours) - Dalton Park

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New Balance

Dec 6

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Durham

Requirements

  • Team Player
  • Previous retail experience desirable or proven experience in a team environment
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • Open and close the store following the correct company procedures
  • Encourage continuous improvement through ongoing feedback
  • Support the Store Management team on overall store and back of house standards
  • Assist in training and coaching Associates
  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties that as required from the management team

FAQs

What is the job title for this position?

The job title is Retail Supervisor (38 hours) - Dalton Park.

What are the major responsibilities of a Retail Supervisor?

Major responsibilities include opening and closing the store, providing ongoing feedback for improvement, supporting the Store Management team, assisting in training associates, achieving personal KPIs, ensuring customer satisfaction, maintaining store standards, adhering to company policies, and ensuring health and safety standards.

What qualifications are required for this position?

The ideal candidate should be a team player, have previous retail experience or experience in a team environment, demonstrate customer service skills, have a passion for retail and sales, possess basic math skills, understand POS register systems, have effective communication skills, and be flexible with their work schedule including weekends and holidays.

Are there opportunities for career development?

Yes, there are great development opportunities available.

What benefits do employees receive in this position?

Employees will receive competitive compensation, the potential to earn more through a Retail Bonus Scheme, a generous staff discount, project involvement across the European region, and a flexible uniform package.

Is experience necessary for applying to this role?

Previous retail experience is desirable but not mandatory, as proven experience in a team environment is also considered.

How is customer satisfaction addressed in this role?

Customer satisfaction is addressed by delivering total customer satisfaction to every customer, following the end-to-end customer journey from entering to leaving the store.

What are the working hours for this position?

This position requires 38 hours of work per week, including flexible scheduling that may involve weekends and holidays.

Is training provided for new employees?

Yes, training and coaching for associates are part of the responsibilities of the Retail Supervisor.

What is the company culture like at New Balance?

New Balance promotes an inclusive working environment and values the development of its employees as they grow as a brand.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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