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Retail Supervisor

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Cotton Traders

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Lincoln

AI generated summary

  • You should be passionate about people, eager to lead, adaptable to change, flexible, KPI-driven, and tech-savvy to enhance customer experiences.
  • You will ensure exceptional customer service, oversee store operations twice weekly, manage merchandising and stock control, and lead team performance alongside the Store Manager.

Requirements

  • Job Requirements:
  • Passionate about people and customer experiences
  • Desire and/or experience of leading people
  • Seek positive outcomes
  • Open to change and challenge
  • Flexibility
  • Willing to work towards KPIs
  • Competent with computers and willing to engage with technology

Responsibilities

  • Delivering a true and honest customer experience, treating those as you yourself would like to be treated
  • Deputising for the Store Manager, leading the overall responsibility of the store on 2 days of the week, as well as holidays
  • Merchandising the store in line with our brand guidance
  • Managing store stockrooms, ensuring effective replenishment and stock control
  • Leading, engaging, and managing the performance of the team alongside the Store Manager

FAQs

What are the working hours for the Retail Supervisor position?

The Retail Supervisor will work 22 hours per week over 3 days.

Where is the Cotton Traders Grantham store located?

The store is located at Belton, Grantham, Lincolnshire, NG32 2LN.

What is the main responsibility of a Retail Supervisor?

The main responsibilities include delivering an engaging customer experience, deputising for the Store Manager, merchandising the store, managing stockrooms, and leading the team.

How many years has Cotton Traders been in operation?

Cotton Traders has been operating for over 30 years since its establishment in 1987.

What qualities does Cotton Traders look for in a Retail Supervisor?

Key qualities include a passion for people and customer service, a desire to lead, openness to change, flexibility, and computer competency.

What benefits are offered to Retail Supervisors?

Benefits include 33 days holiday (pro-rata), a generous clothing allowance, employee discounts, a health cash plan, and a long service award.

What is the company's attitude towards its culture?

Cotton Traders is protective and proud of its culture and encourages potential employees to learn about their values on the website.

Is prior retail experience required for the Retail Supervisor role?

The job description emphasizes the importance of attitude, so while experience in retail leadership is desirable, a strong positive attitude towards customer service and teamwork is vital.

How can applicants learn more about life at Cotton Traders?

Applicants can drop by any of the stores or call to discuss life at Cotton Traders and are encouraged to apply following the site instructions when ready.

What does "deputising for the Store Manager" entail?

It involves taking on the overall responsibility of the store on 2 days of the week and during the Store Manager's holidays.

Cotton Traders

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

To really get to know the Cotton Traders story, you need to go back...way back! 16 years before we were established, to be precise, to a time before the company was even a sparkle in anyone’s eye! It all started on a college rugby pitch in 1970, when Fran Cotton & Steve Smith first met in Loughborough. 1980 saw the end of Fran & Steve’s illustrious rugby careers as they looked to the future. They joined Bukta sportswear, that was responsible for producing a lot of sport team’s kits around this era. It was here they honed and learnt the clothing trade. 1987 - In a small office in Altrincham, Cotton Traders was born! 1998 - Cotton Traders open its first retail store at Cheshire Oaks, we go on to open countless more nationwide! 2022 - Cotton Traders goes online and since then we haven't stopped growing,... Today, Cotton Traders is a renowned brand and multi channel retailer with an extremely loyal and dedicated customer base. With over 70 retail stores across garden centres, outlets and travel sites, millions of catalogues mailed to customers each year and a busy Contact Centre! We also have our head office based in Altrincham and our ever growing Distribution Centre in Nottingham. Wherever you work and whatever you do, we value and invest in our people and ensure that they have the opportunity to thrive at Cotton Traders. .

Culture & Values

  • Customer first

    Our customers are at the heart of everything we do and every decision that we make. We have a dedicated and loyal customer base that always deserves the very best, and quality products that are built to last. Putting our customers first also means putting each other first – our internal customers, our colleagues. We always go the extra mile, with a positive attitude that drives customer-focused solutions.

  • Respect & Openness

    We value honesty and transparency, and we’re proud that our open and optimistic culture ensures that all of our colleagues feel included and are involved in the business. Respect & openness reflects how we operate; we are polite, respectful and considerate, and we treat others how we wish to be treated. We live by the philosophy that no idea is a bad idea, valuing creative thinking, supporting each other and striving for each other’s success.

  • Strive for better

    As a team, we are constantly evolving to make the business a better place to be, through being inquisitive, enthusiastic and challenging the status quo. By striving for better, we push the boundaries and ensure that we’re always searching for creative and innovative solutions, developing both as individuals and together as one team.

  • Quality

    After over 30 years in the game, we champion world-class quality that always exceeds our customers’ expectations - from sourcing skin-kind fabrics to ensuring that our customers enjoy a positive shopping experience in-store and at home. We believe that trust changes everything, and that having trust in our brand and our team is essential to our success. Our people are empowered to succeed and take pride in their work; always anticipating any opportunities for improvement.

  • One team

    Fuelled by our sense of team spirit, we are incredibly proud of our culture and our employee community. Whether it’s working on the day-to-day or wider projects, our colleagues collaborate together, learning from one another along the way. It is through this ‘One Team’ spirit that we can achieve what we set out to achieve, and so much more.