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Retail Supervisor



20d ago

  • Job
    Entry & Junior Level
  • Hospitality & Retail
  • Birmingham


  • You Are...
  • An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
  • Great at giving amazing customer service, and able to translate that into sales
  • Inquisitive, ever-questioning and ever-improving
  • Passionate about our business
  • Friendly, flexible, reliable, honest and like to work hard


  • Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
  • Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
  • Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!


What are the main responsibilities of a Retail Supervisor?

A Retail Supervisor is responsible for leading by example, providing excellent customer service, maintaining high standards in the store, and overseeing operations in the warehouse area.

How important are customers in the role of a Retail Supervisor?

Customers are always at the forefront of a Retail Supervisor's mind. Providing exceptional service and creating a positive shopping experience for customers is a key part of the role.

How does the company support a healthy work-life balance for Retail Supervisors?

The company offers excellent training programs and varied shift patterns to support a healthy work-life balance for Retail Supervisors. This allows for flexibility in scheduling and the opportunity for career growth within the company.

#MakeMoreofYourself with Screwfix

Retail & Consumer Goods
Founded Year

Mission & Purpose

Screwfix is a leading retailer of trade tools, hardware, and building supplies in the UK and Ireland. They operate both online and through a network of physical stores, catering primarily to professional tradespeople, as well as DIY enthusiasts and homeowners. Screwfix's ultimate mission is to provide convenient access to a wide range of high-quality products at competitive prices, making it easier for their customers to get the tools and supplies they need to get the job done efficiently. Their purpose lies in offering exceptional customer service, extensive product selection, and fast delivery, ensuring that their customers can rely on Screwfix as a trusted partner for their trade and DIY projects. By continuously improving their offerings and supporting their customers' needs, Screwfix aims to be the go-to destination for trade and DIY professionals, providing a seamless and reliable experience that enhances their customers' productivity and success.