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Retail Team Leader

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Superdry

27d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Swansea

AI generated summary

  • You must have retail experience, a passion for style, team leadership skills, effective communication, creativity, and a positive attitude towards challenges and change.
  • You will enhance brand experience, lead your team, manage store appearance, drive sales, ensure compliance, and provide feedback to achieve targets while fostering a positive work environment.

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance.
  • Contribute to the business talent review process and any formal performance review.

FAQs

What is the role of a Retail Team Leader at Superdry?

The Retail Team Leader, also referred to as a Brand Lead, is responsible for delivering an exceptional customer brand experience, supporting the management team, and motivating the associates to achieve store targets.

What are the main responsibilities of a Retail Team Leader?

The main responsibilities include managing operations and service, leading the team, ensuring store appearance and compliance, and driving sales performance while maintaining a collaborative atmosphere within the team.

What qualifications are needed for this position?

Candidates should have experience in retail/sales and operations, a passion for style and product, and the ability to lead and motivate a team.

What kind of team culture can I expect at Superdry?

Superdry promotes a collaborative and positive team culture, encouraging open and honest communication while valuing inclusivity and diversity.

Is training provided for new hires?

Yes, tailored induction and onboarding programs are offered to set new hires up for success in their roles.

What benefits are available for Retail Team Leaders?

Benefits include a competitive hourly rate, 20 days holiday plus a birthday day off, a clothing allowance, up to 50% discount, flexible working patterns, pension contributions, and life assurance.

Are there opportunities for career growth at Superdry?

Yes, there are ample opportunities for career advancement as the company continues to grow and launch new collections, and as employees are developed through training and performance reviews.

What is the work environment like at Superdry?

The work environment is fast-paced, dynamic, and focused on creating authentic experiences for customers, while also maintaining a commitment to sustainable practices.

How does Superdry ensure a great customer experience in-store?

Superdry focuses on retail excellence through knowledgeable staff, maintaining strong product and brand awareness, and encouraging a team-driven approach to service.

What does it mean to be a brand ambassador at Superdry?

Being a brand ambassador means role modeling Superdry’s behaviors, values, and style, while actively representing the brand to create positive consumer experiences.

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Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused