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Retail Team Leader

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Superdry

Oct 26

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Kingston upon Hull

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance.
  • Contribute to the business talent review process and any formal performance review.

FAQs

What is the main role of a Retail Team Leader at Superdry?

The main role of a Retail Team Leader, or Brand Lead, is to deliver an amazing customer brand experience in-store, motivate and lead the team to meet store targets, and ensure operational excellence while embodying the brand's values and culture.

What are the key responsibilities of a Retail Team Leader?

Key responsibilities include providing exceptional customer service, training and motivating staff, managing daily operations, maintaining store appearance, ensuring compliance with business objectives, and contributing to a positive team environment.

What qualifications or experience are required for this position?

Candidates should have experience in retail or sales operations, a passion for the brand and consumers, experience in leading and motivating a team, and strong communication skills.

What is the working environment like at Superdry?

Superdry offers an inclusive and diverse atmosphere, where employees work together with a focus on delivering exceptional service and maintaining high standards across the store.

Are there opportunities for professional development?

Yes, Superdry provides comprehensive training and development programs, including tailored inductions and ongoing opportunities to grow within the company.

What benefits do employees receive?

Employees enjoy a competitive hourly rate, 20 days of holiday plus a birthday day off, a clothing allowance, up to 50% discount, flexible working patterns, pension contributions, and life assurance.

How does Superdry promote work-life balance?

Superdry supports work-life balance through flexible working patterns, including options for 4-day working weeks, depending on store availability.

Is the Retail Team Leader expected to handle customer issues?

Yes, the Retail Team Leader is expected to take ownership of handling customer inquiries and issues, ensuring a positive resolution for the consumers.

What is the significance of the store appearance in this role?

Maintaining the store appearance is crucial, as it directly reflects the brand's image and enhances the customer experience. The Retail Team Leader is responsible for ensuring the store looks amazing and aligns with the Superdry aesthetic.

How does Superdry acknowledge employee performance?

Superdry provides timely feedback to associates, recognizing successes, and positively challenging poor performance as part of the team's development and growth process.

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Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused

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