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Retail Trainee Manager - East London

  • Job
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need experience in fast-paced retail, a passion for exceptional customer service, problem-solving skills, self-motivation, adaptability, and communication. Wine knowledge or willingness to learn is essential, and a clean driving licence is required.
  • You will drive store performance, provide exceptional customer service, promote product knowledge, maintain store appearance, oversee operational tasks, and support team members in a retail trainee manager role.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.


What is the role of a Retail Trainee Manager at Majestic Wine?

As a Retail Trainee Manager at Majestic Wine, you will embark on a 12-month development programme to gain a detailed understanding of all operational, service, and leadership standards necessary to become a future Store Manager. You will work through a career pathway training programme with the support of your Store Manager to set you up for success.

What are some key responsibilities of a Retail Trainee Manager at Majestic Wine?

Key responsibilities include driving store performance, delivering exceptional customer service, organizing tasting events, maintaining store appearance, learning about products, ensuring compliance with policies, and being a support for team members.

What knowledge and skills are required for a Retail Trainee Manager at Majestic Wine?

Experience in a fast-paced retail or hospitality environment, ability to deliver exceptional customer service, problem-solving skills, self-motivation, adaptability, communication skills, time management, and a passion for wine are some of the key requirements.

What are some benefits of working as a Retail Trainee Manager at Majestic Wine?

Benefits include competitive salary and performance bonus, staff discount, career development opportunities, incentives such as vineyard exploration trips, pension plan, life assurance, holiday entitlement, access to Retail Trust benefits, maternity and paternity leave, long service rewards, and comprehensive training.

What is the contract and hours for a Retail Trainee Manager position at Majestic Wine?

The position is permanent with both 39 and 45 hours per week contracts available.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

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Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.