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Retail Trainee Manager - Herefordshire

  • Job
    Junior Level
  • Hospitality & Retail
  • Hereford

AI generated summary

  • You must have experience in a fast-paced retail or hospitality environment, exceptional customer service skills, problem-solving abilities, self-motivation, adaptability, communication skills, and a passion for wine with the ability to obtain wine qualifications. A full UK/EU/EEA driving license with minimal penalty points is also required.
  • You will drive store performance, deliver exceptional customer service, enhance wine knowledge, maintain store appearance, complete operational tasks, ensure compliance, and support team development at Majestic Wine in Herefordshire.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.


What is the purpose of the Majestic Trainee Manager development programme?

The purpose of the Majestic Trainee Manager development programme is to provide a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.

What are the key responsibilities of a Retail Trainee Manager at Majestic Wine?

The key responsibilities include driving store performance, delivering exceptional customer service, demonstrating product knowledge, maintaining the store's appearance, participating in operational tasks, and taking ownership of personal development.

What skills and experience are required for the Retail Trainee Manager role?

Candidates should have experience working in a fast-paced, target-driven retail or hospitality environment, demonstrate exceptional customer service skills, and be able to prioritize and problem solve in high-pressure situations. Wine knowledge is beneficial but a passion for learning is essential.

What benefits are offered to Retail Trainee Managers at Majestic Wine?

Benefits include a competitive salary, performance bonus, staff discount, career development opportunities, incentives to explore vineyards, pension plan, life assurance, holiday entitlement, wine tasting events, and access to Retail Trust discounts and support services.

How long is the training provided for Retail Trainee Managers at Majestic Wine?

Full training is provided for the first 3 months with continued support throughout the career. The Retail Trainee Manager programme is a 12-month development programme.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

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Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.