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Retail Trainee Manager - North East London

  • Job
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You should have experience in fast-paced retail/hospitality, exceptional customer service skills, problem solving abilities, self-motivation, adaptability, communication skills, wine knowledge/passion, & a full UK/EU/EEA driving licence.
  • You will drive store performance, deliver exceptional customer service, promote wine knowledge, maintain store appearance, assist with operational tasks, ensure compliance, and support team members in a retail trainee manager role in North East London.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.


What is the main responsibility of a Retail Trainee Manager at Majestic Wine?

The main responsibility of a Retail Trainee Manager at Majestic Wine is to drive store performance by maximising sales opportunities, delivering exceptional customer service, and taking ownership of the physical appearance and maintenance of the store.

What qualifications are required for the Retail Trainee Manager role?

Experience of working in a fast-paced, target-driven retail or hospitality environment, exceptional customer service skills, ability to problem solve in high pressure environments, self-motivation, and a passion for learning about wine are key qualifications required for the Retail Trainee Manager role. Additionally, candidates must hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What development opportunities are available for Retail Trainee Managers at Majestic Wine?

Retail Trainee Managers at Majestic Wine have the opportunity to progress to become a Store Manager through a detailed 12 month development program. The company is passionate about nurturing internal talent and offers career progression supported by excellent in-house training schemes.

What benefits are offered to Retail Trainee Managers at Majestic Wine?

Benefits for Retail Trainee Managers at Majestic Wine include competitive salary and performance bonus, up to 20% staff discount, career development opportunities, fantastic incentives to explore vineyards around the world, company pension plan, life assurance, holiday entitlement, access to Retail Trust rewards, maternity/paternity/adoption leave, long service rewards, full training provided, and a company sick pay scheme.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

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Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.