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Retail Trainee Manager - North London

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need retail or hospitality experience, exceptional customer service skills, ability to problem solve under pressure, self-motivation, adaptability, communication skills, and a passion to learn about wine. Must have a full UK/EU/EEA driving licence for at least 12 months.
  • You will drive store performance, deliver exceptional customer service, share your wine knowledge, maintain store appearance, and support operational tasks for an outstanding shopping experience at a North London wine store.

Requirements

  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

FAQs

What is the main role of a Retail Trainee Manager at Majestic Wine? Question: What qualifications are required to apply for the Retail Trainee Manager position? Question: What type of training and support will be provided to Retail Trainee Managers? Question: What benefits and incentives are offered to Retail Trainee Managers at Majestic Wine? Question: What is the contract length and work hours for the Retail Trainee Manager position at Majestic Wine?

The main role of a Retail Trainee Manager at Majestic Wine is to work through a 12-month development program to gain a detailed understanding of operational, service, and leadership standards in order to become a future Store Manager. Answer: Experience of working in a fast-paced, target-driven retail or hospitality environment, excellent communication and time management skills, and holding a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points are some of the qualifications required for the Retail Trainee Manager position. Answer: Retail Trainee Managers will receive full training for the first 3 months with continued support throughout their career at Majestic Wine. They will also have access to career development opportunities and incentives to explore different vineyards. Answer: Benefits and incentives for Retail Trainee Managers at Majestic Wine include competitive salary and performance bonus, up to 20% staff discount, career development opportunities, access to Retail Trust for discounts, company pension plan, life assurance, and more. Answer: The Retail Trainee Manager position at Majestic Wine is a permanent contract with 39 and 45 hours per week contracts available.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.