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Retail Trainee Manager - South London

  • Job
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need retail or hospitality experience, exceptional customer service skills, problem-solving abilities, self-motivation, adaptability, strong communication, time management skills, willingness to learn about wine, and a valid driving license.
  • You will drive sales, deliver exceptional customer service, lead tastings, maintain store appearance, learn about products, handle operational tasks, ensure compliance, and continuously improve in a Retail Trainee Manager role in South London.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.


What is the job title for this position?

The job title is Retail Trainee Manager.

What are the key responsibilities of a Retail Trainee Manager at Majestic Wine?

Key responsibilities include driving store performance, delivering exceptional customer service, selling products by demonstrating knowledge and passion, maintaining the appearance of the store, participating in operational tasks, and continuously identifying opportunities for improvement.

What skills and experience are required for this role?

Candidates should have experience in a fast-paced, target-driven retail or hospitality environment, be able to deliver exceptional customer service, prioritize and problem solve effectively, be self-motivated and adaptable, have excellent communication and time management skills, and possess a passion for wine or a willingness to learn.

What benefits are offered to Retail Trainee Managers at Majestic Wine?

Benefits include competitive salary and performance bonus, staff discount, career development opportunities, incentives to visit vineyards around the world, pension plan, life assurance, uniform provided, holiday allowance, access to retail rewards and counseling services, maternity and paternity leave, long service rewards, full training provided, and sick pay scheme.

Is a full UK/EU/EEA driving license required for this role?

Yes, candidates must hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is the contract type and hours for this position?

The contract is permanent, and both 39 and 45-hour per week contracts are available for Retail Trainee Managers at Majestic Wine.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

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Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.