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Retail Trainee Manager - West London

  • Job
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must have retail or hospitality experience, exceptional customer service skills, problem-solving abilities, self-motivation, adaptability, communication skills, wine knowledge, and a valid UK/EU/EEA driving licence to thrive in this Retail Trainee Manager role.
  • You will drive store performance, deliver exceptional customer service, sell passionately, learn continuously, maintain store appearance, assist with operations, ensure compliance, own your development, and support your team.


  • Knowledge & Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points


  • At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.


What is the required experience for the Retail Trainee Manager position?

The ideal candidate should have experience working in a fast-paced, target-driven retail or hospitality environment as part of a team.

What benefits are offered to Retail Trainee Managers at Majestic Wine?

Retail Trainee Managers at Majestic Wine receive a competitive salary, performance bonus, up to 20% staff discount, career development opportunities, fantastic incentives, company pension plan, life assurance, uniform provided, holiday entitlement, wine tasting event invites, access to Retail Trust benefits, maternity/paternity/adoption leave, long service rewards, full training, and company sick pay scheme.

Is wine knowledge required for the Retail Trainee Manager position?

While wine knowledge is beneficial, a passion for learning more about wine is essential to pass level 2 & 3 WSET wine qualifications.

What is the training and development program like for Retail Trainee Managers at Majestic Wine?

Retail Trainee Managers will embark on a 12-month development program that includes detailed understanding and experience of operational, service, and leadership standards. They will work through a career pathway training program with the support of their Store Manager to set them up for future success.

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.