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Retail Travel Advisor

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TUI

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need excellent customer service skills, goal-oriented mindset, adaptability, teamwork, organization, effective communication, and flexibility for varied shifts.
  • You will inspire customers, exceed sales targets, adapt to challenges, resolve inquiries, and receive training on technology to create memorable holiday experiences.

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

FAQs

What is the job title for this position?

The job title is Retail Travel Advisor.

Where is the job located?

The job is located in Stratford upon Avon, GBR.

Is this position full-time or part-time?

This position is part-time, requiring 22.5 hours per week.

What is the hourly rate for this role?

The hourly rate starts at £12.04 per hour.

Are there commission opportunities in this role?

Yes, there is a commission scheme for exceeding sales targets.

What type of benefits can employees expect?

Employees can enjoy holiday benefits, discounts, special offers, and the option to purchase additional TUI time off.

What kind of training will employees receive?

Employees will receive training on a variety of systems to enhance their knowledge and help create memorable holiday experiences for customers.

Are weekends and bank holidays included in the shift pattern?

Yes, the shift pattern includes weekends, bank holidays, and some evenings.

What qualities are important for this position?

Important qualities include excellent customer service skills, a dedication to achieving sales targets, the ability to prioritize tasks, adaptability to change, and effective communication.

Is TUI committed to diversity and inclusion in the workplace?

Yes, TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are.

How can candidates request support if they have disabilities?

Candidates can inform TUI if they require support, as the company is committed to assisting candidates with disabilities and impairments.

What is part of the application process for this role?

Part of the application process includes completing an online assessment, which candidates will receive an email for after submitting their application.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days