FAQs
What is the primary responsibility of a Risk Investigator in T&S Ops at PhonePe?
The primary responsibility is to prevent and detect potential fraud across all payment channels by reviewing customer accounts, as well as working with data to understand patterns related to fraud, AML, identity theft, and KYC compliance.
What qualifications are required for this role?
A minimum of 2-3 years of relevant experience in risk operations or fraud investigations is required, along with any undergraduate or postgraduate degree. Additional qualifications, like a CFE (Certified Fraud Examiner) certification, are considered an advantage.
Is experience in data analysis necessary for this role?
Yes, experience in analyzing data to identify fraud patterns and assess risks is important for the role.
What tools or software knowledge is preferred for this job?
Basic working knowledge of MS Office and SQL is preferred for this position.
Are communication skills important for this role?
Yes, strong oral and written communication skills are essential as the role involves liaising with various stakeholders and facilitating information flow.
What kind of benefits does PhonePe offer to full-time employees?
PhonePe offers a variety of benefits including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks like higher education assistance and reimbursements for car lease and mobile/broadband.
Will I need to work with other departments if I take this job?
Yes, the role requires coordination with various departments such as operations, finance, settlements, risk analytics, compliance, and technology to ensure a high level of control is maintained.
Is the position only for experienced professionals?
While the role requires a minimum of 2-3 years of relevant experience, candidates with the right skills and qualifications may still be considered.
What does the working environment at PhonePe look like?
The working environment at PhonePe promotes creativity and encourages employees to take on roles beyond their defined job description, contributing to a rewarding experience.
How does PhonePe support employee wellness?
PhonePe supports wellness through an Employee Assistance Program, onsite medical center, and an emergency support system as part of their comprehensive benefits package.