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Risk Investigator, T&S Ops

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PhonePe

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Quick Apply

AI generated summary

  • You need 2-3 years in risk ops/fraud investigations, strong communication skills, teamwork ability, any grad/PG, independent work, and basic MS Office/SQL knowledge; CFE is a plus.
  • You will detect and prevent fraud, analyze data patterns, assess risks, collaborate with teams, monitor alerts, and provide updates on fraud trends to ensure control and protect customers.

Requirements

  • Minimum of 2-3 years of relevant experience in risk operations or fraud investigations or fraud risk analytics.
  • Proven experience across the domain of Risk management & Fraud.
  • Strong oral and written communication skills
  • Team player; ability to build relationships at all levels internally and externally
  • Education qualification - Any graduate/PG
  • Ability to work independently and to liaise with other departments and coordinate with various stakeholders.
  • Has an added advantage if CFE
  • Basic working knowledge of MS Office, SQL

Responsibilities

  • Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
  • Work with data to understand patterns and anti-patterns to determine risk activity ranging from fraud, AML, identity theft, KYC, and non-compliant activity per RBI.
  • Proactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls
  • Working with support areas such as operations, finance, settlements, risk analytics, compliance and technology in ensuring a high level of control is maintained
  • Proactive in identifying and following up on anomalies/areas of concern
  • Identify fraud patterns through the monitoring of high-risk user and merchants
  • Contribute to the creation of fraud rules by providing analytical data to support decisions
  • Monitor fraud alerts daily and take necessary action to protect customers.
  • Daily updates on any new fraud trends to senior management.
  • Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders.

FAQs

What is the primary responsibility of a Risk Investigator in T&S Ops at PhonePe?

The primary responsibility is to prevent and detect potential fraud across all payment channels by reviewing customer accounts, as well as working with data to understand patterns related to fraud, AML, identity theft, and KYC compliance.

What qualifications are required for this role?

A minimum of 2-3 years of relevant experience in risk operations or fraud investigations is required, along with any undergraduate or postgraduate degree. Additional qualifications, like a CFE (Certified Fraud Examiner) certification, are considered an advantage.

Is experience in data analysis necessary for this role?

Yes, experience in analyzing data to identify fraud patterns and assess risks is important for the role.

What tools or software knowledge is preferred for this job?

Basic working knowledge of MS Office and SQL is preferred for this position.

Are communication skills important for this role?

Yes, strong oral and written communication skills are essential as the role involves liaising with various stakeholders and facilitating information flow.

What kind of benefits does PhonePe offer to full-time employees?

PhonePe offers a variety of benefits including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks like higher education assistance and reimbursements for car lease and mobile/broadband.

Will I need to work with other departments if I take this job?

Yes, the role requires coordination with various departments such as operations, finance, settlements, risk analytics, compliance, and technology to ensure a high level of control is maintained.

Is the position only for experienced professionals?

While the role requires a minimum of 2-3 years of relevant experience, candidates with the right skills and qualifications may still be considered.

What does the working environment at PhonePe look like?

The working environment at PhonePe promotes creativity and encourages employees to take on roles beyond their defined job description, contributing to a rewarding experience.

How does PhonePe support employee wellness?

PhonePe supports wellness through an Employee Assistance Program, onsite medical center, and an emergency support system as part of their comprehensive benefits package.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user