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RM-Global Indian-Branch Banking-VRM

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  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Hyderabad, +1

Requirements

  • Strong communication skills (written and verbal) and interpersonal skills
  • In depth NR product & process knowledge with mandatory NISM & IRDA certification
  • Strong numerical-analytical skills and communication skills
  • Experience in building and maintaining affluent customer relationships
  • Open to work as per Global time zone

Responsibilities

  • Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group
  • Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness
  • Acquire new affluent clients and increase the customer base
  • Work closely with other businesses to provide NRI customers with seamless access to NR products
  • Navigate through adaptive and technical challenges to seamlessly align service delivery and enhance client experience
  • Track customer complaints/queries and ensure a high level of customer satisfaction and provide information about product and service enhancements.
  • Ensure client engagement at all times though regular connecting via Omni Channel
  • Ensure adherence to all bank and regulatory processes at all times

FAQs

What is the job title for this position?

The job title is RM-Global Indian-Branch Banking-VRM.

Where are the locations for this job?

The locations for this job are Thane and Hyderabad.

What are the primary responsibilities of this role?

The primary responsibilities include building relationships with affluent NR customers, generating business across liabilities and assets, acquiring new clients, and ensuring high customer satisfaction.

What qualifications are required for this position?

Strong communication and interpersonal skills, in-depth NR product knowledge, NISM and IRDA certification, numerical-analytical skills, and experience in maintaining affluent customer relationships are required.

What is the expected experience level for candidates applying to this job?

Candidates should have experience in building and maintaining affluent customer relationships.

Is there a possibility to work with clients in different time zones?

Yes, candidates should be open to working as per the global time zone.

How does the company ensure adherence to regulatory processes?

The company ensures adherence to all bank and regulatory processes at all times as part of the job responsibilities.

What skills are emphasized in this job description?

Strong communication skills (both written and verbal), interpersonal skills, numerical-analytical skills, and in-depth knowledge of NR products and processes are emphasized.

Is client engagement a part of this role?

Yes, ensuring client engagement at all times through regular communication via Omni Channel is an important aspect of this role.

How does this role address customer complaints?

The role involves tracking customer complaints and queries to ensure a high level of customer satisfaction and providing information about product and service enhancements.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.

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