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Road Logistics Customer Care Specialist

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Kuehne+Nagel

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Melbourne

AI generated summary

  • You should have operational knowledge, prior experience in logistics, effective communication skills, strong analytical and problem-solving abilities, and a commitment to excellent customer service.
  • You will manage rate inquiries, ensure smooth operations, maintain customer relations, resolve complaints, track shipment profitability, and address customer feedback effectively.

Requirements

  • Strong understanding of operational activities and systems.
  • Prior experience in a similar role and/or industry is highly desirable.
  • Ability to communicate effective to internal and external stakeholders.
  • Strong analytical + problem-solving skills, along with ability to work under pressure with great time management.
  • Demonstrable tenacity, a strong desire to help our customer and provide great service.

Responsibilities

  • To provide proper costing responses to rate enquiries
  • To ensure day to day operations run smoothly, ensuring profiles are updated into relevant systems, + that door-to-door monitoring of status is in place at every step including close coordination with endorsed carriers.
  • To establish and strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits + proactively advising + consulting to ensure customer satisfaction.
  • To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
  • To ensure that shipments are profitable, highlighting with any loss-making shipments to the most senior manager, obtaining prior approval before proceeding.
  • To liaise with customers directly, resolving feedback in a manner that provides explanations, puts the customer at ease + demonstrates that the right corrective actions are put in place to prevent a reoccurrence.

FAQs

What is the job title for this position?

The job title is Road Logistics Customer Care Specialist.

Where is the Road Logistics Customer Care Specialist role based?

The role is based in Melbourne, Australia.

What are the main responsibilities of the Road Logistics Customer Care Specialist?

The main responsibilities include providing costing responses to rate inquiries, ensuring smooth day-to-day operations, establishing operational relations with customers, documenting and resolving complaints, ensuring profitable shipments, and liaising directly with customers.

What skills and experiences are required for this position?

Required skills include a strong understanding of operational activities, prior experience in a similar role or industry, effective communication skills, strong analytical and problem-solving abilities, and demonstrable tenacity to help customers.

Are there opportunities for professional development in this role?

Yes, there are opportunities for continuous professional development, regular career progression discussions, and access to both internal and external training.

Does Kuehne+Nagel have a commitment to sustainability?

Yes, Kuehne+Nagel aims to achieve carbon neutrality for its sea freight shipments by 2030 as part of its Net Zero Carbon initiatives.

What work arrangements does Kuehne+Nagel offer?

Kuehne+Nagel offers flexible working arrangements, allowing employees to work from home two days per week and choose their working hours to suit their needs.

Is experience in the logistics industry necessary for this role?

While prior experience in a similar role and/or industry is highly desirable, the company is also looking for potential and a willingness to learn.

Who can I contact for more information about the position?

You can contact Michael Yang at michael.yang@kuehne-nagel.com for more information about the position.

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Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.