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Roadside Technician

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Capital Group

9d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Engineering
  • Peterborough

AI generated summary

  • You need a Category B driving licence, NVQ Level 2 in Light Vehicle Maintenance, customer service skills, motor repair experience, and a commitment to health and safety practices.
  • You will respond to emergency calls, diagnose vehicle issues, provide roadside assistance, ensure safety, maintain records, communicate with drivers, and keep your service vehicle organized and stocked.

Requirements

  • A current Category B driving licence is necessary
  • NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair
  • Demonstrate empathy and excellent customer service skills
  • Experience of the Motor Repair industry (essential)
  • Experience of lone working (desirable)
  • Utilise and apply up-to-date vehicle repair techniques
  • Display and utilise best practice and first-class Health & Safety behaviours
  • Collaboration with dispatch team to improve the customer claims journey

Responsibilities

  • Job Responsibilities:
  • Respond to emergency calls and breakdown requests from motorists in a timely manner.
  • Use your technical knowledge to diagnose vehicle issues and determine the necessary repairs or solutions.
  • Provide roadside assistance, including fuel delivery, tire repairs or changes, jump-starts, and battery replacements.
  • Ensure the safety of yourself and the driver while performing repairs or services on the roadside.
  • Maintain accurate records of services provided, including the nature of the problem, the steps taken to resolve it, and any additional recommendations made.
  • Communicate effectively with drivers, explaining the problem and the proposed solution in a clear and professional manner.
  • Utilize the onboard kit to resolve issues efficiently, ensuring drivers can continue their journey with confidence.
  • Stay up to date with the latest vehicle technology and repair techniques to enhance your expertise.
  • Collaborate with other team members and occasionally provide support to other regions when necessary.
  • Maintain a clean and organized service vehicle, ensuring all tools and equipment are in good working condition.

FAQs

What is the salary for the Roadside Technician position?

The salary for the Roadside Technician position is £37,000 per annum.

What are the working hours for this role?

The working hours consist of 10-hour shifts, 4 days a week, which includes working 1 in 3 weekends, with the option to do overtime if desired.

When is the start date for this position?

The start date for the Roadside Technician position is 4th November 2024.

What locations are available for the Roadside Technician role?

We are looking for candidates based in Northampton, Milton Keynes, Peterborough, Cambridge, Daventry, Buckingham, Kettering, Wellingborough, Bedford, and Huntingdon.

What benefits does the company offer?

The company offers several benefits, including a 5% bonus on completion of the probation period, a 9% employer-contributed pension, 50% off home, motor and pet insurance, free travel insurance and Green Flag breakdown cover, optional health and dental insurance, an EV car scheme, generous holidays, a buy-as-you-earn share scheme, and employee discounts and cashback.

What qualifications are needed for this job?

A current Category B driving licence and an NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair are necessary for this position.

Is experience in the Motor Repair industry required?

Yes, experience in the Motor Repair industry is essential for this role.

What skills are preferred for candidates applying for this position?

Candidates should demonstrate empathy and excellent customer service skills, utilize up-to-date vehicle repair techniques, display best practices in Health & Safety, and collaborate effectively with the dispatch team.

Are Roadside Technicians expected to work alone?

While experience of lone working is desirable, Roadside Technicians may work independently during roadside assistance calls.

Will I receive training to keep up with the latest vehicle technology?

Yes, Roadside Technicians are expected to stay up to date with the latest vehicle technology and repair techniques to enhance their expertise.

Capital Group

Finance
Industry
5001-10,000
Employees
1931
Founded Year

Mission & Purpose

Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors. Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing. *** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group.

Benefits

  • Compensation

    In addition to offering a highly competitive base salary, we give two annual bonuses to our associates. The first bonus is based on performance and the second is based on company profitability. These two bonuses, your annual raise and our 15% retirement contribution add up to so much more than a simple paycheck. Year over year, you'll have the opportunity to see your salary not only grow, but grow exponentially.

  • Retirement

    Every year, we put the equivalent of 15% of your salary and bonuses into a retirement account for you. To be clear, that's not money you've chosen to deduct from your paycheck. That's in addition to your paycheck.

  • Life, accident and travel insurance

    We sponsor life insurance and offer additional life insurance, personal accident and business travel insurance as well.

  • Commuter savings

    We offer commuting and/or parking incentives to take public transportation, carpool, walk or cycle to work.