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Roadside Technician

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Capital Group

9d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Engineering
  • Cambridge

AI generated summary

  • You must have a Category B driving licence, NVQ Level 2 in Light Vehicle Maintenance, customer service skills, Motor Repair experience, and strong health & safety practices.
  • You will respond to emergency calls, diagnose vehicle issues, provide roadside assistance, maintain records, communicate clearly with drivers, and keep your service vehicle organized and equipped.

Requirements

  • * A current Category B driving licence is necessary
  • * NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair
  • * Demonstrate empathy and excellent customer service skills
  • * Experience of the Motor Repair industry (essential)
  • * Experience of lone working (desirable)
  • * Utilise and apply up-to-date vehicle repair techniques
  • * Display and utilise best practice and first-class Health & Safety behaviours
  • * Collaboration with dispatch team to improve the customer claims journey

Responsibilities

  • Respond to emergency calls and breakdown requests from motorists in a timely manner.
  • Use your technical knowledge to diagnose vehicle issues and determine the necessary repairs or solutions.
  • Provide roadside assistance, including fuel delivery, tire repairs or changes, jump-starts, and battery replacements.
  • Ensure the safety of yourself and the driver while performing repairs or services on the roadside.
  • Maintain accurate records of services provided, including the nature of the problem, the steps taken to resolve it, and any additional recommendations made.
  • Communicate effectively with drivers, explaining the problem and the proposed solution in a clear and professional manner.
  • Utilize the onboard kit to resolve issues efficiently, ensuring drivers can continue their journey with confidence.
  • Stay up to date with the latest vehicle technology and repair techniques to enhance your expertise.
  • Collaborate with other team members and occasionally provide support to other regions when necessary.
  • Maintain a clean and organized service vehicle, ensuring all tools and equipment are in good working condition.

FAQs

What is the salary for the Roadside Technician position?

The salary for the Roadside Technician position is £37,000 per annum.

What are the working hours for this role?

The working hours are 10-hour shifts, 4 days a week, including 1 in 3 weekends, with the option for overtime if desired.

What locations are available for this job?

The available locations for the Roadside Technician position include Northampton, Milton Keynes, Peterborough, Cambridge, Daventry, Buckingham, Kettering, Wellingborough, Bedford, and Huntingdon.

What benefits are offered with this position?

Benefits include a 5% bonus upon completion of the probation period, a 9% employer contributed pension, 50% off home, motor, and pet insurance, free travel insurance, Green Flag breakdown cover, optional health and dental insurance, an EV car scheme, generous holidays, and employee discounts and cashback.

What qualifications are required for this position?

Applicants must have a current Category B driving license and NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair. Experience in the Motor Repair industry is essential.

Is previous experience in the Motor Repair industry necessary?

Yes, experience in the Motor Repair industry is essential for this position.

Will I be working alone?

While experience of lone working is desirable, the role may involve working independently at times.

Are there opportunities for professional development?

Yes, you are encouraged to stay up to date with the latest vehicle technology and repair techniques to enhance your expertise.

How do I apply for the Roadside Technician position?

Interested candidates should follow the application instructions provided in the job listing, typically including submitting a CV and cover letter.

When is the start date for this position?

The start date for the Roadside Technician position is 4th November 2024.

Capital Group

Finance
Industry
5001-10,000
Employees
1931
Founded Year

Mission & Purpose

Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors. Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing. *** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group.

Benefits

  • Compensation

    In addition to offering a highly competitive base salary, we give two annual bonuses to our associates. The first bonus is based on performance and the second is based on company profitability. These two bonuses, your annual raise and our 15% retirement contribution add up to so much more than a simple paycheck. Year over year, you'll have the opportunity to see your salary not only grow, but grow exponentially.

  • Retirement

    Every year, we put the equivalent of 15% of your salary and bonuses into a retirement account for you. To be clear, that's not money you've chosen to deduct from your paycheck. That's in addition to your paycheck.

  • Life, accident and travel insurance

    We sponsor life insurance and offer additional life insurance, personal accident and business travel insurance as well.

  • Commuter savings

    We offer commuting and/or parking incentives to take public transportation, carpool, walk or cycle to work.