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Accenture

Sep 26

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity

Requirements

  • C1 / C2 in English & Portuguese or Brazilian;
  • English language skills for all agents irrespective of Language (listening,
  • Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization;
  • Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party;
  • Can produce clear, detailed text on a wide range of subjects and viewpoint on a topical issue;
  • Call Centre Experience: 1 years of customer support experience via phone, email, and/or chat;
  • Experience working with direct consumers, in B2C environment; B2B is a plus;
  • Strong communication skills with a proactive and positive approach to tasks
  • High attention to details and follow through
  • An effective team player who is able to also work independently
  • Proven ability to deal with problems and solve them effectively
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience;
  • Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

Responsibilities

  • Review potential infringing Intellectual Property reports and resolve according to company policy
  • Provide feedback on trends, escalations, tool systems.
  • Provide suggestions to improve the process and workflows, General data entry related tasks
  • Handling IP, hate speech, content take down. In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
  • Understand and remain updated on changing client policies and guidelines;
  • Participate in process improvement initiatives that improve quality and efficiency of work;
  • Participate in continuous training programs and workgroup discussions for optimal development in the role.

FAQs

What are the primary responsibilities of this role?

The primary responsibilities include reviewing potential infringing Intellectual Property reports, providing feedback on trends and tool systems, handling IP and hate speech content take down, and participating in process improvement initiatives.

What language skills are required for this position?

Candidates must have C1/C2 proficiency in English and Portuguese or Brazilian.

What kind of experience is preferred for applicants?

Preferred candidates should have at least one year of customer support experience via phone, email, and/or chat, with direct consumer experience in a B2C environment; B2B experience is a plus.

Will I be exposed to disturbing content in this role?

Yes, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity to handle this aspect of the job.

Is there any ongoing training for employees?

Yes, employees will participate in continuous training programs and workgroup discussions for optimal development in the role.

What qualities are valued in candidates for this job?

Strong communication skills, high attention to detail, effective teamwork, problem-solving abilities, professional customer service skills, and robust multitasking skills are all valued qualities.

How does the company support employee well-being?

The company cares for employee safety and well-being and ensures that they have the support and resources needed to execute their responsibilities effectively.

What is the work environment like for this position?

The work environment consists of handling various cases, including potential infringing content, while constantly interacting with tools and guidelines to improve processes.

Are there opportunities for process improvement in this role?

Yes, employees are encouraged to participate in process improvement initiatives aimed at enhancing the quality and efficiency of work.

What is the expected level of English proficiency for all agents?

All agents are expected to have strong English language skills in listening and comprehension, be able to understand complex texts, interact fluently with native speakers, and produce clear, detailed texts on various subjects.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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