FAQs
What are the main responsibilities of a Room Attendant?
The main responsibilities of a Room Attendant include dusting, polishing, vacuuming, refreshing towels and linen, stripping and making beds, cleaning bathrooms, reporting maintenance issues, and working as part of a team to exceed guest expectations.
Is training provided for new Room Attendants?
Yes, full training will be provided to ensure that new Room Attendants are confident in their role and can maintain the cleanliness and presentation of guest rooms.
What are the working hours for this position?
The position offers flexible working conditions, including opportunities for overtime, allowing Room Attendants to work hours that suit their needs.
Are there any perks or benefits for Room Attendants?
Yes, perks include special room rates at Leonardo Hotels, a company-wide recognition scheme, meals on duty, a talent referral scheme, opportunities for celebrations and events, access to a company pension scheme, life assurance, wellbeing support, and ongoing training programs.
What qualities do you look for in an ideal Room Attendant?
The ideal Room Attendant should be themselves, bring positive energy to work, and build great rapport with team members.
What is the company culture like at Leonardo Hotels?
The company culture values hard work, ensures colleagues are supported and appreciated, and fosters a sense of community among team members.
How many hotels does Leonardo manage?
Leonardo Hotels operates over 270 hotels across the United Kingdom and Europe, with more than 55 hotels across the UK and Ireland.
Is there potential for career progression in this role?
Yes, there are clear paths for progression, ongoing training programs, and support to help Room Attendants develop their skills and advance in hospitality.
Will Room Attendants have the opportunity to celebrate achievements?
Yes, the company regularly hosts events such as Thank You Week and Employee Awards Celebrations to recognize and celebrate the hard work of its colleagues.
What additional support is available for Room Attendants?
Room Attendants have access to resources like the GROWonline learning portal, regular coaching and training from their manager, Learning Bites, guest care training, and wellness webinars to support their development in the hospitality industry.