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Room Service & Banquet Manager

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Marriott International

26d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You need a high school diploma and 4 years in food/beverage, or a 2-year degree and 2 years experience in a related field.
  • You will manage daily operations, oversee staff, ensure quality service, communicate with guests, address feedback, uphold policies, and foster teamwork for optimal performance and guest satisfaction.

Requirements

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
  • OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Responsibilities

  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Ensures property policies are administered fairly and consistently.
  • Communicates areas in need of attention to staff and follows up to ensure follow through.
  • Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Ensures and maintains the productivity level of employees.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Supervises service behaviors of employees and provides feedback to individuals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
  • Sets a positive example for guest relations.
  • Handles guest problems and complaints.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.
  • Trains staff and monitors adherence to all cash handling and credit policies and procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Recognizes good quality products and presentations.

FAQs

What is the job title for this position?

The job title is Room Service & Banquet Manager.

Where is the job location?

The job is located at The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates.

What type of schedule does this position have?

This position is a full-time role.

What are the educational qualifications required for this job?

Candidates need either a high school diploma or GED with 4 years of related experience, or a 2-year degree in a relevant field with 2 years of experience.

What are the primary responsibilities of the Room Service & Banquet Manager?

Primary responsibilities include managing daily operations, leading the room service team, ensuring exceptional customer service, and meeting financial and budgeting goals.

Is this position considered entry-level management?

Yes, this is an entry-level management position.

What skills are essential for this role?

Essential skills include strong leadership, communication, and interpersonal skills, along with the ability to manage budgets and enhance customer satisfaction.

Are there opportunities for employee development in this position?

Yes, the role involves identifying developmental needs, coaching and mentoring employees, and providing training programs.

Is this position responsible for addressing guest complaints?

Yes, the Room Service & Banquet Manager is responsible for handling guest problems and complaints.

Does Marriott International promote diversity and inclusion in their hiring process?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.