FAQs
What are the primary responsibilities of a Room Service - Order Taker at Conrad Dubai?
A Room Service - Order Taker is responsible for serving guests in a friendly, timely, and efficient manner, taking orders, assisting with menu knowledge, and ensuring a high-quality guest experience.
What skills are required for this position?
Required skills include a positive attitude, good communication skills, a commitment to delivering high levels of customer service, excellent grooming standards, flexibility, and the ability to work independently or as part of a team.
Is experience in the food and beverage industry necessary for this role?
While not mandatory, experience in the food and beverage department and previous cash handling experience are advantageous.
What is the expected response time for answering guest calls?
The expected response time for answering guest calls is within three rings.
Are there specific training sessions or meetings that I must attend?
Yes, you are required to attend all designated staff meetings and training sessions.
Will I need to have knowledge of the menu offerings?
Yes, extensive knowledge of menu offerings and a familiarity with the wine list are essential for this role.
What kind of work environment can I expect at Conrad Dubai?
You can expect a contemporary and sophisticated work environment that prioritizes personalized service and exceptional guest experiences.
Are there any specific hygiene regulations that I need to be aware of?
Yes, knowledge of Food Hygiene Regulations is important for this position.
How do I handle payment for guest checks?
You will be responsible for preparing the payment of checks as part of your duties.
What kind of support does Hilton provide to its team members?
Hilton provides a supportive work environment focused on personal and professional growth, with an emphasis on team collaboration and exceptional guest service.