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Room Service - Order Taker for Conrad Dubai

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Hilton

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have good communication skills, experience in food and beverage, cash handling, knowledge of menus and hygiene regulations, and a positive, flexible attitude for customer service.
  • You will answer calls, take orders, up-sell menu items, provide delivery times, handle payments, print reports, and attend meetings while adhering to laws and completing assigned tasks.

Requirements

  • Responsible to answer the phone within three rings.
  • Take orders for guests.
  • Must follow prepared scenario to encourage up-selling.
  • Give the approximate time of delivery for the order.
  • Prepare payment of checks.
  • Knowledge of food menu and wine list.
  • Know and adhere to all liability laws.
  • Printing of reports at the end of the shift and banking out.
  • Complete other duties assigned.
  • Attend all designated staff meetings and training sessions.
  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

Responsibilities

  • Responsible to answer the phone within three rings.
  • Take orders for guests.
  • Must follow prepared scenario to encourage up-selling.
  • Give the approximate time of delivery for the order.
  • Prepare payment of checks.
  • Knowledge of food menu and wine list.
  • Know and adhere to all liability laws.
  • Printing of reports at the end of the shift and banking out.
  • Complete other duties assigned.
  • Attend all designated staff meetings and training sessions.

FAQs

What are the primary responsibilities of a Room Service - Order Taker at Conrad Dubai?

A Room Service - Order Taker is responsible for serving guests in a friendly, timely, and efficient manner, taking orders, assisting with menu knowledge, and ensuring a high-quality guest experience.

What skills are required for this position?

Required skills include a positive attitude, good communication skills, a commitment to delivering high levels of customer service, excellent grooming standards, flexibility, and the ability to work independently or as part of a team.

Is experience in the food and beverage industry necessary for this role?

While not mandatory, experience in the food and beverage department and previous cash handling experience are advantageous.

What is the expected response time for answering guest calls?

The expected response time for answering guest calls is within three rings.

Are there specific training sessions or meetings that I must attend?

Yes, you are required to attend all designated staff meetings and training sessions.

Will I need to have knowledge of the menu offerings?

Yes, extensive knowledge of menu offerings and a familiarity with the wine list are essential for this role.

What kind of work environment can I expect at Conrad Dubai?

You can expect a contemporary and sophisticated work environment that prioritizes personalized service and exceptional guest experiences.

Are there any specific hygiene regulations that I need to be aware of?

Yes, knowledge of Food Hygiene Regulations is important for this position.

How do I handle payment for guest checks?

You will be responsible for preparing the payment of checks as part of your duties.

What kind of support does Hilton provide to its team members?

Hilton provides a supportive work environment focused on personal and professional growth, with an emphasis on team collaboration and exceptional guest service.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay