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Rooms Controller/Front Office Supervisor

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You should have a proactive, upbeat attitude, a desire for growth, polished professionalism, creativity, and a passion for creating memorable guest experiences.
  • You will assign rooms, pre-register guests, manage check-ins for groups, track requests, confirm reservations, review inventory, verify billing, and process guest paperwork efficiently.

Requirements

  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

Responsibilities

  • Assign room according to guest request and preferences whenever possible
  • Pre-register designated guests and prepare key packets
  • Organise and coordinate check-in/pre-registration procedures for arriving groups
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate talents
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily
  • Review rooms inventory
  • Ensure rates match market codes and document exceptions
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up/Process all guest check ins and check outs
  • Plan for group arrival and departure, preparing pre-check in process according to Group Cover Sheet

FAQs

Is this position remote or in-person?

This position is not remote; it requires in-person work at W Melbourne.

What is the schedule for this role?

The schedule for this role is full-time.

What type of hotel is W Melbourne?

W Melbourne is part of Marriott's luxury brands and is considered a multi-award-winning venue.

What opportunities are there for career advancement?

Employees can grow their careers with Marriott International, with opportunities for interstate and global transfers through internal channels.

What employee benefits does W Melbourne offer?

Benefits include a competitive salary, a mentor/buddy program, discounts on food, beverages, and room rates, a paid birthday day off, community engagement opportunities, and an employee referral bonus.

What qualities are expected from a candidate?

Candidates should have a proactive and upbeat demeanor, be eager to take on new challenges, embody professionalism with creativity, and be passionate about creating memorable guest experiences.

What are the primary responsibilities of the Rooms Controller/Front Office Supervisor?

Responsibilities include assigning rooms based on guest requests, organizing check-in procedures for groups, confirming reservations, reviewing room inventory, processing guest check-ins and check-outs, and handling billing.

What is the company culture at W Melbourne?

The culture at W Melbourne emphasizes diversity, creativity, and excellence in guest services, with a focus on igniting curiosity and expanding worlds.

Are there any special perks related to employee birthdays?

Yes, employees receive a paid day off to celebrate their birthdays.

What kind of training or mentorship can employees expect?

Employees can benefit from a mentor/buddy program designed to support their growth and success within the company.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.