FAQs
What is the job title for this position?
The job title is Rooms Division Manager.
What are the key responsibilities of the Rooms Division Manager?
The key responsibilities include overseeing hotel operations in areas such as Front Office, Housekeeping, Food and Beverage, and Engineering, while ensuring alignment with brand service strategies, managing profitability, and enhancing guest satisfaction.
What educational qualifications are required for this position?
Candidates must have either a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major with 4 years of experience, or a 4-year bachelor's degree in the same fields with 2 years of experience.
What kind of experience should the candidate have?
The candidate should have experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areas.
Will the Rooms Division Manager be involved in revenue management?
Yes, the manager will monitor hotel operations sales performance against budget, review financial statements, and coach the operations team to effectively manage occupancy, rates, and expenses.
Is this position full-time or part-time?
This position is full-time.
Where is the job located?
The job is located at Protea Hotel Durban Umhlanga in Durban, South Africa.
Does the role require regular interaction with guests?
Yes, the Rooms Division Manager is expected to stay visible and interact with customers regularly to gather feedback and ensure guest satisfaction.
What is the company culture like at Protea Hotels by Marriott?
Protea Hotels by Marriott aims to sustain an inclusive, people-first culture that values diversity and encourages the delivery of personalized service experiences.
Are there opportunities for professional development in this role?
Yes, the Rooms Division Manager will set goals for direct reports, conduct performance appraisals, and facilitate employee development.