FAQs
What is the primary responsibility of the Director in this role?
The Director is responsible for developing and leading the day-to-day operations of key strategic Retirement Services teams, focusing on scaling processes, enhancing service quality, and improving operating costs and margins.
How many direct reports will the Director manage?
The Director will manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
What are the key goals for this position?
The key goals include delivering business objectives, achieving world-class service and operational excellence, fostering associate and client engagement, and ensuring adherence to KRA/SLA standards.
Is collaboration with stakeholders part of the role?
Yes, collaboration with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, and Career Progression is a critical part of the role.
How does this position contribute to continuous improvement?
The Director leads efforts focused on continuous innovation and process improvements while maintaining a culture of operational excellence and adjusting strategies based on performance evaluations.
What is the company's commitment to diversity and inclusion?
ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of various protected characteristics.
What emphasis does the role place on employee experience?
There is a relentless focus on enhancing both associate and end-user experiences as part of the Director's responsibilities.
What ethical standards does ADP uphold?
ADP expects its employees to conduct business with the highest ethical standards and to behave in a manner that fosters an honest and respectful workplace in compliance with all applicable laws.